All Aesthetica staff are trained and approved following the company’s treatment protocols, and therefore Aesthetica Skin Clinic LTD does not guarantee continued treatment with a named staff member.

 

If you are unable to attend your appointment, we require 48 hours’ notice. Failure to give the required notice will result in you being charged a cancellation fee or the cost deducted from any treatment plan.

 

If you fail to attend an appointment without giving due notice, we may charge a cancellation fee and require you to pay for all future treatments in advance.

Clients who have purchased a treatment(s) but fail to attend their appointment will be charged for their missed treatment. Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment.

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Aesthetica Skin Clinic LTD will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we have the right to and will make every effort to contact you in advance to re-arrange an appointment as soon as possible no refunds applicable.

Prior to your appointment, we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

 

Credit Card Details, Payments and Deposits

A deposit of £50 is due by cash or will be charged to your credit or debit card at the time of booking in order to secure the appointment.

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These charges will not be applied to clients booking an appointment from their existing package of treatment.

All treatment bookings must be paid for in full on arrival at the clinic prior to treatment commencing.

Purchased course(s) and treatment(s) are non-refundable and non-transferable. All deposits or payments made in full are non-refundable. Please be aware that booking fees are non-refundable.

 

Course of Treatments

All treatments which are purchased as a course must be paid for in full in advance of the first treatment.

All treatments must be taken or booked within 12 months of the date of purchase; any treatment(s) left untaken or unbooked after 12 months will be forfeited.

If you don’t follow recommended treatment course and or aftercare, results may not be gained or as visible and Aesthetica Skin Clinic LTD cannot be held responsible.

Once a course of treatments has started or discounted courses, they cannot receive a refund. We have the right to change treatment(s) in a package at our discretion, without notice.

 

IV Treatments

IV treatments cannot be guaranteed on every treatment due to several determining factors, clearly outlined in the initial consultation, due to dehydration, fragile veins, client movement etc.

As the bags have been prepared beforehand & the procedure carried out, due to no fault of our practitioners no refund will be given & that appointment cost will be lost.

 

Treatment Suitability

We will always assess whether treatment(s) is suitable for you, or likely to be successful, prior to any treatment being carried out.

If not, we will inform you as to the reasons why.

You will only be liable for the cost of the initial consultation, where applicable.

 

Refusal of Treatment

We have the right to refuse treatment, without reservation.

If you do not advise of serious or infectious diseases on booking, your treatment will be refused.

You also agree to forfeit your treatment cost or deposit if we have not been advised on your arrival.

 

Liability

Aesthetica Skin Clinic LTD will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she provide Aesthetica Skin Clinic LTD with all relevant medical details prior to each treatment.

Aesthetica Skin Clinic LTD will not be liable for any damage that occurs as a result of the client's failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of Aesthetica Skin Clinic LTD regarding the care of a treated area.

Nothing in these terms of business shall exclude or limit Aesthetica Skin Clinic LTD liability for death or any personal injury resulting from Aesthetica Skin Clinic LTD negligence.

 

Special Offers / Vouchers Discounts

Special offers or discounts cannot be used in conjunction with another offer.

Discounts only apply against RRP.

Management decisions are final and not open for discussion.

 

Receiving Emails / Letters From 3rd Party Businesses

Aesthetica Skin Clinic LTD and their associated directors have the right to charge a fee which will be decided on each individual case. Responding to any letters / emails / providing documentation requested by 3rd parties, such as solicitors / image agencies / government bodies may incur in a charge.

If you do decide to make the first contact, you or the company agree to these terms and conditions and accept the charges we invoice to your company.  

 

Video Recording and Photography
Aesthetica Skin Clinic LTD does NOT allow any video recording or photography in our treatment’s rooms or communal areas, due to Data Privacy, and to protect our intellectual property rights.

Anyone caught doing so will be asked to leave the premises.

 

COVID – 19 Guidelines

Aesthetica Skin Clinic LTD will refuse entry to the premises if you are showing any signs of COVID-19. This can be a high temperate, sore throat & cough.

You agree to our guidelines which are

 

-       Face coverings must be worn at all times.

-       Exemptions must prove their condition and show exemption badge upon arrival.

-       2 metre distancing must be carried out at all times.

-       Use of hand sanitiser upon arrival.

-       You must come alone to your appointment as it is 1 person per appointment.